Matrix Warranty Solutions is a custom protection program service provider aiming to disrupt and improve the service contract industry. The plans that Matrix Warranty Solutions offers are designed to maximize every opportunity and set its clients apart from the competition while protecting consumers.
Protection plans are sometimes confused with other kinds of service contracts, and below you’ll find answers to some of the most common questions surrounding them.
Q: How is a protection plan different from a warranty?
A: Warranties are typically understood to be in the domain of manufacturers. Protection plans, on the other hand, start where the manufacturer’s warranty ends. They provide coverage for a product above and beyond that which is offered by the manufacturer.
Q: What kind of coverage does a protection plan offer?
A: It depends on the kind of plan and it’s stipulations. However, most cover normal wear and tear, defects in workmanship, mechanical breakdowns, environmental factors, and power surge protection.
Q: Who honors the claim in a protection plan?
A: Claims under protection plans are filed with the plan’s provider, not the manufacturer.
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